GPT Mate
Frequently Asked Questions
All Questions
What payment methods are accepted?
We accept major credit/debit cards and use Stripe as our payment processor.
What happens if I downgrade from a premium plan to the free plan?
If you downgrade to the free plan, you’ll be limited to 10 GPT calls per day. To avoid losing access to previous AI-generated content or exceeding the limit, we recommend converting all GPT formulas to static text. Simply open the relevant Sheet and go to Optimising GPT Mate > Convert GPT Formulas to Static Text > All Cells. This locks in the AI responses and prevents additional calls from being made.
Can I transfer my subscription or Lifetime license to another Google account?
No, subscriptions are linked to the Google account for which the license key was redeemed and cannot be transferred. We may, however, evaluate your request on a case-by-case basis. You can request by emailing support@8apps.co
I’m a student. Can I get a discount?
We currently do not offer a specific student discount. If you need help or support, please email us at support@8apps.co
When can I cancel my subscription?
You can cancel your subscription at any time through the account settings. If you face problems, you can reach out to us at support@8apps.co with your details.
What should I do if the add-on is not loading?
Make sure that you are using the correct Google account, and log out of other Google accounts from your browser. If it still does not work, try refreshing your browser, clearing the cache, or reinstalling the add-on. Contact support if it persists.
How can I contact support for billing-related questions?
You can reach out to us at support@8apps.co for any questions or concerns.
I upgraded, but I don’t see the premium features. What should I do?
Make sure that you use the license key to activate the premium features, and try refreshing the app or logging out and back in. Contact support if it still persists.
Will I get new features automatically, or do I need to update?
New features are automatically added to the add-on. You will receive an email notification for major updates.
I’m seeing an error or blank result – what should I do?
Check that your API key is correctly added and hasn't expired or run out of credits. Then try refreshing the Sheet or Sidebar.