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Frequently Asked Questions
All Questions
Can I switch between monthly and annual plans?
Yes, you can switch between monthly and annual plans at any time, or upgrade to the Lifetime plan. If you downgrade, you will retain access to your current data, but your addon will be limited and will revert to the free plan.
What payment methods are accepted?
We accept major credit/debit cards and use Stripe as our payment processor.
Can I transfer my subscription or Lifetime license to another Google account?
No, subscriptions are linked to the Google account for which the license key was redeemed and cannot be transferred. We may, however, evaluate your request on a case-by-case basis. You can request by emailing support@8apps.co
I’m a student. Can I get a discount?
We currently do not offer a specific student discount. If you need help or support, please email us at support@8apps.co
When can I cancel my subscription?
You can cancel your subscription at any time through the account settings. If you face problems, you can reach out to us at support@8apps.co with your details.
What should I do if the add-on is not loading?
Make sure that you are using the correct Google account, and log out of other Google accounts from your browser. If it still does not work, try refreshing your browser, clearing the cache, or reinstalling the add-on. Contact support if it persists.
How can I contact support for billing-related questions?
You can reach out to us at support@8apps.co for any questions or concerns.
I upgraded, but I don’t see the premium features. What should I do?
Make sure that you use the license key to activate the premium features, and try refreshing the app or logging out and back in. Contact support if it still persists.
Will I get new features automatically, or do I need to update?
New features are automatically added to the add-on. You will receive an email notification for major updates.
I’m getting a ‘Quota Exceeded’ error. What does this mean?
This means you have reached Google’s API limits for the day. We recommend that you try again after 24 hours.