Frequently asked questions
229 answers across all 8 8apps add-ons. Jump to an add-on below, or browse everything on this page.
Contact Extractor
28 FAQsPull email addresses and names out of Gmail into a Google Sheet.
View FAQs →Currency Converter
25 FAQsConvert 160+ currencies inside Gmail, Docs, Slides, Calendar and Sheets.
View FAQs →Drive Guard
30 FAQsAudit who can access your Drive files and spot risky sharing.
View FAQs →Drive Guard for Admins
9 FAQsAudit Drive access across every user in your organisation, from one dashboard.
View FAQs →GPT Mate
34 FAQsRun OpenAI and Gemini prompts straight from Google Sheets formulas.
View FAQs →Hash Data
28 FAQsHash and anonymise PII without leaving Google Sheets.
View FAQs →Mail My Sheets
34 FAQsEmail Google Sheets as PDF, Excel or CSV on a schedule.
View FAQs →Mail to Drive
41 FAQsSave Gmail messages and attachments to Google Drive automatically.
View FAQs →Contact Extractor
Contact Extractor FAQ page →General Questions
?What does Contact Extractor by 8apps do?
Contact Extractor extracts email addresses and the names attached to them from your Gmail - including To, From, CC, BCC, Reply-to, subject lines and message body - and saves them in a Google Sheet. It reads Gmail only, not Docs or other files.
?Who is Contact Extractor for?
We see Contact Extractor being used by sales teams, marketers, recruiters, and anyone who needs to build contact lists directly from their Gmail account.
Installation & Setup
?How do I install Contact Extractor by 8apps?
You can install Contact Extractor directly from the Google Workspace Marketplace. Once installed, find it under Menu > Extensions in Google Sheets.
?Does Contact Extractor work on personal Gmail accounts or only Google Workspace?
Yes, Contact Extractor works on both personal Gmail and Google Workspace accounts.
?How do I launch Contact Extractor in Google Sheets, and do I need to install it for every Sheet?
Open any Google Sheet, go to Extensions > Contact Extractor > Open App. You only need to install it once - it works across all your Sheets.
Features & Functionality
?What can I extract, and from which fields?
You can extract email addresses along with the sender or recipient name, from To, From, CC, BCC, Reply-to, Subject Line and Message Body. Contact Extractor does not extract phone numbers.
?Can I schedule contact extraction?
Yes, use 'Run Hourly' to extract contacts automatically every hour.
?Can I filter by Gmail labels?
Yes, you can filter by default or custom Gmail labels during task setup.
?Can I exclude specific domains?
Yes, use the 'Exclude Domains' option to filter out unwanted domains.
?Where are results saved?
Results are saved in your current Google Sheet - one tab for emails, one for details.
?How can I request a new feature?
You can request new features by reaching out to support@8apps.co. We would love for our users to contribute to the product roadmap.
Privacy & Security
?Does the add-on read all my emails?
No. It only processes the messages that match the filters you configure, and only the fields you select - To, From, CC, BCC, Reply-to, subject or body. It pulls the email addresses and names it finds there and nothing else. Everything runs inside your Google account.
?Is my data shared with third parties?
Never. All data stays within your Google account - no external access.
?Is Contact Extractor CASA 2 certified?
Yes, it complies with Google's security and privacy standards, including CASA 2.
?What permissions does the tool request?
Only Gmail read access and permission to write to the Sheet you choose. Contact Extractor is CASA 2 certified.
Billing, Refunds & Payments
?How can I upgrade to a paid plan?
You can upgrade directly within the add-on's settings or through our website.
?What happens after I make a payment?
Once your payment is successful, you'll receive a license key via email. To activate your upgrade, open the add-on and go to the Plans page, then simply enter your license key. Your existing settings and tasks will remain intact, and there's no need to reinstall anything.
?Is there a refund policy?
Yes, we do offer a 7-day refund policy.
?What payment methods are accepted?
We accept major credit/debit cards and use Stripe as our payment processor.
?Can I transfer my subscription or Lifetime license to another Google account?
No, subscriptions are linked to the Google account for which the license key was redeemed and cannot be transferred. We may, however, evaluate your request on a case-by-case basis. You can request by emailing support@8apps.co.
?I'm a student. Can I get a discount?
We currently do not offer a specific student discount. If you need help or support, please email us at support@8apps.co.
?When can I cancel my subscription?
You can cancel your subscription at any time through the account settings. If you face problems, you can reach out to us at support@8apps.co with your details.
Support & Troubleshooting
?What should I do if the add-on is not loading?
Make sure that you are using the correct Google account, and log out of other Google accounts from your browser. If it still does not work, try refreshing your browser, clearing the cache, or reinstalling the add-on. Contact support if it persists.
?How can I contact support for billing-related questions?
You can reach out to us at support@8apps.co for any questions or concerns.
?I upgraded, but I don't see the premium features. What should I do?
Make sure that you use the license key to activate the premium features, and try refreshing the app or logging out and back in. Contact support if it still persists.
?Will I get new features automatically, or do I need to update?
New features are automatically added to the add-on. You will receive an email notification for major updates.
?I found a bug. What should I do?
If you encounter a bug, please report it to support@8apps.co with details and screenshots.
?Can I enable domain-wide installation for all users in my organisation?
Yes, if you are a Google Workspace admin, you can enable domain-wide installation from the admin console. For bulk licenses, please email us at support@8apps.co.
Currency Converter
Currency Converter FAQ page →General Questions
?What does Currency Converter by 8apps do?
Currency Converter by 8apps lets you instantly convert currencies right inside Gmail, Docs, Slides, Calendar, and Sheets. It supports 160+ currencies, and even allows you to use a formula in Google Sheets to fetch live or historical exchange rates.
?Who is Currency Converter for?
Currency Converter is perfect for finance teams, frequent travelers, e-commerce businesses, tax professionals, and anyone who needs to perform quick currency conversions without leaving their Google Workspace.
?How is Currency Converter different from other currency converting tools?
Unlike other tools, Currency Converter by 8apps works seamlessly within your Google Workspace apps, allowing you to convert currencies without leaving Gmail, Docs, Slides, Calendar or Sheets. No external apps or websites are needed.
Installation & Setup
?How do I install Currency Converter by 8apps?
You can install Currency Converter by 8apps from the Google Workspace Marketplace. Once installed, you will see a $ icon in the sidebar of Gmail, Docs, Slides, and Calendar, or under Menu > Extensions in Google Sheets.
?Does Currency Converter work on personal Gmail accounts or only Google Workspace?
Yes, Currency Converter works on both personal Gmail and Google Workspace accounts.
Features & Functionality
?Where and how can I use Currency Converter?
Once installed, you will see a "$" icon in the sidebar of Gmail, Docs, Slides, and Calendar. Click the icon to get started. In Google Sheets, it's available under Menu > Extensions for advanced use cases.
?What is the CURRENCYCONVERT formula and how do I use it in Sheets for bulk conversions?
The CURRENCYCONVERT formula lets you convert currencies directly within Google Sheets. Syntax: =CURRENCYCONVERT(fromCurrency, toCurrency, amount, date). You can omit the amount or date if needed. Supports historical exchange rates and works seamlessly with cell references.
?Can I convert any currency to any currency?
You can choose from 160+ currencies available in the add-on. If you have a specific currency that you need to be listed, please reach out to us at support@8apps.co, and we will try our best to add that in.
?How many times can I convert currencies in the free plan?
You can convert unlimited times. The free plan supports unlimited usage as long as you are looking for conversion rates for today.
?How can I find a historical conversion rate across currencies?
We support this feature in the paid version. You can select the from and to currency along with a specific date to get the historical conversion rate.
?How can I request a new feature?
You can request new features by reaching out to support@8apps.co. We would love for our users to contribute to the product roadmap.
Billing, Refunds & Payments
?How can I upgrade to a paid plan?
You can upgrade directly within the add-on's settings or through our website.
?Why do I need a paid plan for Currency Converter?
The paid plan for Currency Converter unlocks premium features - including access to historical conversion rates, unlimited conversions, and priority support. It's also ideal for users who need more flexibility, automation, and advanced currency conversion options within Google Sheets as a formula.
?What happens after I make a payment?
Once your payment is successful, you'll receive a license key via email. To activate your upgrade, open the add-on and go to the Plans page, then simply enter your license key. Your existing settings and tasks will remain intact, and there's no need to reinstall anything.
?Is there a refund policy?
Yes, we do offer a 7-day refund policy.
?What payment methods are accepted?
We accept major credit/debit cards and use Stripe as our payment processor.
?Can I transfer my subscription or Lifetime license to another Google account?
No, subscriptions are linked to the Google account for which the license key was redeemed and cannot be transferred. We may, however, evaluate your request on a case-by-case basis. You can request by emailing support@8apps.co.
?I'm a student. Can I get a discount?
We currently do not offer a specific student discount. If you need help or support, please email us at support@8apps.co.
?When can I cancel my subscription?
You can cancel your subscription at any time through the account settings. If you face problems, you can reach out to us at support@8apps.co with your details.
Support & Troubleshooting
?What should I do if the add-on is not loading?
Make sure that you are using the correct Google account, and log out of other Google accounts from your browser. If it still does not work, try refreshing your browser, clearing the cache, or reinstalling the add-on. Contact support if it persists.
?How can I contact support for billing-related questions?
You can reach out to us at support@8apps.co for any questions or concerns.
?I upgraded, but I don't see the premium features. What should I do?
Make sure that you use the license key to activate the premium features, and try refreshing the app or logging out and back in. Contact support if it still persists.
?Will I get new features automatically, or do I need to update?
New features are automatically added to the add-on. You will receive an email notification for major updates.
?I found a bug. What should I do?
If you encounter a bug, please report it to support@8apps.co with details and screenshots.
?Can I enable domain-wide installation for all users in my organisation?
Yes, if you are a Google Workspace admin, you can enable domain-wide installation from the admin console. For bulk licenses, please email us at support@8apps.co.
Drive Guard
Drive Guard FAQ page →General Questions
?What does Drive Guard by 8apps do?
Drive Guard by 8apps scans your Google Drive and Shared Drives to help you identify who has access to your files and folders. It detects public links, external shares, and risky permissions - all directly within Google Sheets.
?Who is Drive Guard for?
Drive Guard is perfect for IT teams, compliance officers, team leads, and anyone looking to monitor and audit file sharing across their Google Drive ecosystem.
?How is Drive Guard different from other drive audit tools?
Unlike other Drive audit tools, Drive Guard runs directly inside Google Sheets, making it simple, familiar, and export-friendly. It doesn't require external dashboards and keeps your data private and secure within your own Google environment.
Installation & Setup
?How do I install Drive Guard by 8apps?
You can install Drive Guard directly from the Google Workspace Marketplace. Once installed, find it under Menu > Extensions in Google Sheets.
?Does Drive Guard work on personal Gmail accounts or only Google Workspace?
Yes, Drive Guard works on both personal Gmail and Google Workspace accounts.
?Do I launch Drive Guard in Google Sheets or Google Drive?
We have configured Drive Guard in such a way that you launch it from within Google Sheets. We recommend keeping a dedicated Google Sheet for running these audits from time to time, so that all logs are together.
Features & Functionality
?Can I scan both My Drive and Shared Drives with Drive Guard?
Yes! Drive Guard lets you scan files and folders in both My Drive and any Shared Drives you have access to, including nested folders.
?Will Drive Guard show me who outside my organisation has access to my files?
Absolutely. It flags all external users based on their email domains, so you can quickly identify risky shares and take action.
?Does Drive Guard show file permissions at both file-level and user-level?
Yes. Scan results are split into two sheets: one lists each file and its permissions, and the other shows each user and what they can access.
?Can I filter scans by specific file types like PDFs or Google Sheets?
Definitely. You can choose to scan all files or filter by specific types, such as Docs, Sheets, PDFs, images, audio, and more.
?Can I export the scan results for audits or compliance?
Yes! All results are stored in Google Sheets and can be exported as Excel, CSV, or PDF files for easy sharing and documentation.
?Is there a limit to how many tasks or scans I can run?
In the free version, you can create up to 3 tasks and scan 50 files per day. Upgrading to Premium removes these limits and unlocks unlimited scans and tasks.
?How can I request a new feature?
You can request new features by reaching out to support@8apps.co. We would love for our users to contribute to the product roadmap.
Privacy & Security
?Is my data secure? Is Drive Guard by 8apps GDPR compliant?
Yes. We don't store or access your emails - all processing happens within your Google Account's secure environment, and Drive Guard acts as a data processor ensuring your data stays within Google Workspace.
?Does your company look at or share my data?
No, all your data remains within your Google account (Drive, Gmail) and never resides on our servers.
Billing, Refunds & Payments
?How can I upgrade to a paid plan?
You can upgrade directly within the add-on's settings or through our website.
?Why do I need a paid plan for Drive Guard?
The paid plan allows deeper scans, unlimited files, and full audit exports - perfect for teams managing sensitive data or compliance requirements.
?What happens after I make a payment?
Once your payment is successful, you'll receive a license key via email. To activate your upgrade, open the add-on and go to the Plans page, then simply enter your license key. Your existing settings and tasks will remain intact, and there's no need to reinstall anything.
?Is there a refund policy?
Yes, we do offer a 7-day refund policy.
?Can I switch between monthly and annual plans?
Yes, you can switch between monthly and annual plans at any time, or upgrade to the Lifetime plan. If you downgrade, you will retain access to your current data, but your addon will be limited and will revert to the free plan.
?What payment methods are accepted?
We accept major credit/debit cards and use Stripe as our payment processor.
?Can I transfer my subscription or Lifetime license to another Google account?
No, subscriptions are linked to the Google account for which the license key was redeemed and cannot be transferred. We may, however, evaluate your request on a case-by-case basis. You can request by emailing support@8apps.co.
?I'm a student. Can I get a discount?
We currently do not offer a specific student discount. If you need help or support, please email us at support@8apps.co.
?When can I cancel my subscription?
You can cancel your subscription at any time through the account settings. If you face problems, you can reach out to us at support@8apps.co with your details.
Support & Troubleshooting
?What should I do if the add-on is not loading?
Make sure that you are using the correct Google account, and log out of other Google accounts from your browser. If it still does not work, try refreshing your browser, clearing the cache, or reinstalling the add-on. Contact support if it persists.
?How can I contact support for billing-related questions?
You can reach out to us at support@8apps.co for any questions or concerns.
?I upgraded, but I don't see the premium features. What should I do?
Make sure that you use the license key to activate the premium features, and try refreshing the app or logging out and back in. Contact support if it still persists.
?Will I get new features automatically, or do I need to update?
New features are automatically added to the add-on. You will receive an email notification for major updates.
?I found a bug. What should I do?
If you encounter a bug, please report it to support@8apps.co with details and screenshots.
?Can I enable domain-wide installation for all users in my organisation?
Yes – that is what Drive Guard for Admins is for. Signed in as a Google Workspace admin, the Marketplace listing offers an admin install that deploys Drive Guard to every user in one action, and gives you a separate admin space to audit access across all of their Drives. For bulk licences, write to support@8apps.co.
See Drive Guard for Admins →
Drive Guard for Admins
Drive Guard for Admins FAQ page →General Questions
?What does Drive Guard for Admins by 8apps do?
Drive Guard for Admins lets a Google Workspace admin install Drive Guard for every user in the organisation in one action, and gives admins their own space to audit access across all of those Drives – external access, public links and legacy access, on one dashboard, with exportable reports.
?How is Drive Guard for Admins different from Drive Guard?
Drive Guard is personal: each person installs it and audits their own Drive. Drive Guard for Admins is for the whole organisation: one Workspace admin installs it for every user, scans across all their Drives, and manages everything from a separate admin space – with its own pricing.
Installation & Setup
?How do I install it for my whole organisation?
Open the Drive Guard listing on the Google Workspace Marketplace signed in as an admin and choose the admin install. That deploys it to every user in your organisation in one action.
?Do my users have to do anything?
No. The admin install deploys Drive Guard for them, and your org-wide audits run from the admin space with no per-user setup – they are silent as far as your users are concerned. Users do see Drive Guard in their Google Sheets Extensions menu, where they can audit their own Drive if they want to.
Features & Functionality
?Can I fix a bad permission from the tool?
Not yet. Today Drive Guard for Admins finds and reports public links, external shares and legacy access; revoking them directly from the tool is coming soon.
Billing, Refunds & Payments
?What does Drive Guard for Admins cost?
Currently US$4.80 per user per year – launch pricing, against a regular price of US$8.80 – billed annually, and cheaper per seat as you grow: users 101–200 are 10% off, 201–300 are 20% off, 301–400 are 30% off, 401–500 are 40% off, and every user from 501 up is 50% off. You start with a 7-day trial (credit card required) – everything is unlocked during the trial except downloading the raw data. Use the calculator on the product page to see your annual bill.
?Is there a discount for larger organisations?
Yes, and it applies automatically – no emails, no negotiation. Your first 100 users are list price (US$4.80 each). Users 101–200 are 10% off, 201–300 are 20% off, 301–400 are 30% off, 401–500 are 40% off, and every user from 501 onwards is 50% off. The discount applies to the additional users, not the base tier, so 500 users cost US$1,920 a year rather than US$2,400.
?We're a school or university – what does it cost?
Nothing. If your Google Workspace domain ends in .edu, Drive Guard for Admins is free straight away – just install it. Any other school, college or university: write to support@8apps.co from your institution's domain and we'll set up free access for you.
?What happens if our number of users changes during the year?
If your user count goes up, the new users are charged pro rata for the rest of your billing term, at the rate their discount band earns. If your user count goes down, your bill stays the same until the next annual renewal – there's no mid-term refund or credit.
GPT Mate
GPT Mate FAQ page →General Questions
?What does GPT Mate for Sheets by 8apps do?
GPT Mate for Sheets is a smart companion for Google Sheets that brings the power of OpenAI & Gemini directly into your spreadsheet. It lets you write prompts using formulas like =GPT( ), =GPTLIST( ), =GPTTABLE( ), and returns AI-generated content, summaries, ideas, code, translations, and more - right in your cells.
?Who is GPT Mate for Sheets for?
GPT Mate for Sheets is built for anyone who wants to bring the power of AI into their daily spreadsheet workflows - without switching tabs, copying prompts, or writing code. It's perfect for Knowledge Workers, Analysts & Ops Teams, Educators & Students, Builders & Founders, and Busy Professionals.
?How is GPT Mate for Sheets different from chat based tools?
Unlike bulky AI tools, GPT Mate for Sheets lives where your work already happens - inside your Sheets. With simple functions like =GPT( ), =GPTLIST( ) and =GPTTABLE( ), it delivers fast, well-formatted responses perfect for research, brainstorming, and structured content. Optimised for both speed and clarity, it works seamlessly with all OpenAI and Google Gemini models using your own API key - giving you full control and privacy without ever leaving your spreadsheet.
Installation & Setup
?How do I install GPT Mate for Sheets by 8apps?
You can install GPT Mate for Sheets directly from the Google Workspace Marketplace. Once installed, find it under Menu > Extensions in Google Sheets.
?Does GPT Mate for Sheets work on personal Gmail accounts or only Google Workspace?
Yes, GPT Mate for Sheets works on both personal Gmail and Google Workspace accounts.
?How do I launch GPT Mate for Sheets in Google Sheets, and do I need to install it for every Sheet?
You can install GPT Mate for Sheets once directly from the Google Workspace Marketplace with just a few clicks. After that, you can use it on all your Sheets by going to Extensions > GPT Mate > Open App and using "Enable in Sheet" on the right sidebar.
Features & Functionality
?What kind of AI formulas are supported? Can I reference other cells in the formula?
GPT Mate supports =GPT() for freeform responses, =GPTLIST() for lists, and =GPTTABLE() for structured tables. You can build dynamic prompts by referencing other cells like =GPT("Summarise this:", A2) or a range of cells like =GPT("Summarise this:", A2:C10).
?What kind of things can I generate with GPT Mate for Sheets?
You can generate summaries, brainstorm ideas, write content, translate text, create tables, and more - all directly in Sheets.
?Can I customize the output style or tone; or use a fine tuned model?
Yes, you can modify your prompt to customize output style, tone, and format. You may also use an API that you have fine-tuned, and the results will stay consistent as you use your API within GPT Mate for Sheets.
?What models does GPT Mate for Sheets support? Can I choose between different models like GPT-3.5, GPT-4, or Gemini Pro?
GPT Mate supports OpenAI models (GPT-3.5, GPT-4) and Google Gemini models (Pro, Flash, etc.). Refer to our docs for the full list of supported AI models.
?Can I switch between OpenAI and Gemini models later?
Yes, you can switch between OpenAI and Gemini at any time by updating your API key in the GPT Mate settings and changing the default model of your Sheet, or by going to individual cells that calls GPT Mate's functions.
?What are the differences between GPT, GPTLIST, and GPTTABLE functions?
=GPT() returns a paragraph-style response. =GPTLIST() gives a bullet list of points. =GPTTABLE() generates tabular data for structured tasks.
?How can I request a new feature?
You can request new features by reaching out to support@8apps.co. We would love for our users to contribute to the product roadmap.
Privacy & Security
?Is my data safe when using GPT Mate for Sheets?
Yes. Your content stays private and is only sent to your selected AI provider via your own API key. GPT Mate does not store or use your data.
?Does GPT Mate for Sheets store any of my spreadsheet content or prompts?
No. GPT Mate does not log or store any prompts, responses, or spreadsheet data.
Billing, Refunds & Payments
?How can I upgrade to a paid plan?
You can upgrade directly within the add-on's settings or through our website.
?Why do I need a paid plan for GPT Mate for Sheets?
GPT Mate for Sheets for Sheets gives you 10 free calls per day to explore the tool. To go beyond that, you'll need to upgrade to a paid plan from 8apps. In addition, GPT Mate requires you to connect your own API key from OpenAI or Google Gemini - even during the free trial. This ensures your data stays private, and usage is billed directly by the AI provider based on their pricing.
?Do I need an API key to use GPT Mate for Sheets, and how do I set it up?
Yes - GPT Mate for Sheets requires you to bring your own API key from either OpenAI or Google Gemini. This keeps your usage transparent and under your control. Once you have it, simply paste it into the GPT Mate for Sheets sidebar under settings.
?Are there any hidden charges or token-based pricing?
No. 8apps does not charge you based on usage. You pay a flat subscription fee for the add-on, and what your AI provider bills you for API usage.
?What happens after I make a payment?
Once your payment is successful, you'll receive a license key via email. To activate your upgrade, open the add-on and go to the Plans page, then simply enter your license key. Your existing settings and tasks will remain intact, and there's no need to reinstall anything.
?Is there a refund policy?
Yes, we do offer a 7-day refund policy.
?Can I switch between monthly and annual plans?
Yes, you can switch between monthly and annual plans at any time, or upgrade to the Lifetime plan. If you downgrade, you will retain access to your current data, but your addon will be limited and will revert to the free plan.
?What payment methods are accepted?
We accept major credit/debit cards and use Stripe as our payment processor.
?What happens if I downgrade from a premium plan to the free plan?
If you downgrade to the free plan, you'll be limited to 10 GPT calls per day. To avoid losing access to previous AI-generated content or exceeding the limit, we recommend converting all GPT formulas to static text. Simply open the relevant Sheet and go to Optimising GPT Mate > Convert GPT Formulas to Static Text > All Cells. This locks in the AI responses and prevents additional calls from being made.
?Can I transfer my subscription or Lifetime license to another Google account?
No, subscriptions are linked to the Google account for which the license key was redeemed and cannot be transferred. We may, however, evaluate your request on a case-by-case basis. You can request by emailing support@8apps.co.
?I'm a student. Can I get a discount?
We currently do not offer a specific student discount. If you need help or support, please email us at support@8apps.co.
?When can I cancel my subscription?
You can cancel your subscription at any time through the account settings. If you face problems, you can reach out to us at support@8apps.co with your details.
Support & Troubleshooting
?What should I do if the add-on is not loading?
Make sure that you are using the correct Google account, and log out of other Google accounts from your browser. If it still does not work, try refreshing your browser, clearing the cache, or reinstalling the add-on. Contact support if it persists.
?How can I contact support for billing-related questions?
You can reach out to us at support@8apps.co for any questions or concerns.
?I upgraded, but I don't see the premium features. What should I do?
Make sure that you use the license key to activate the premium features, and try refreshing the app or logging out and back in. Contact support if it still persists.
?Will I get new features automatically, or do I need to update?
New features are automatically added to the add-on. You will receive an email notification for major updates.
?I'm seeing an error or blank result - what should I do?
Check that your API key is correctly added and hasn't expired or run out of credits. Then try refreshing the Sheet or Sidebar.
?I found a bug. What should I do?
If you encounter a bug, please report it to support@8apps.co with details and screenshots.
?Can I enable domain-wide installation for all users in my organisation?
Yes, if you are a Google Workspace admin, you can enable domain-wide installation from the admin console. For bulk licenses, please email us at support@8apps.co.
Hash Data
Hash Data FAQ page →General Questions
?What does Hash Data by 8apps do?
Hash Data enables you to do a cryptographic hash on sensitive data like emails, phone numbers, or names in Google Sheets using formulas - making it privacy-safe for uploads to Google Ads & Meta Ads or for sharing.
?Who is Hash Data for?
For marketers, compliance teams, agencies, and no-code pros who need to anonymise data for ad platforms or secure processing.
Installation & Setup
?How do I install Hash Data by 8apps?
You can install Hash Data directly from the Google Workspace Marketplace. Once installed, find it under Menu > Extensions in Google Sheets.
?Does Hash Data work on personal Gmail accounts or only Google Workspace?
Yes, Hash Data works on both personal Gmail and Google Workspace accounts.
?How do I launch Hash Data in Google Sheets, and do I need to install it for every Sheet?
Go to Extensions > Hash Data > Open App in any Google Sheet. You only need to install it once and then use it with simple formulas like =HASH(), =HASHEMAIL(), and =HASHPHONE().
Features & Functionality
?What can I hash using Hash Data?
You can hash emails, phone numbers, or any PII using simple formulas like =HASH(), =HASHEMAIL(), and =HASHPHONE().
?Which algorithms are supported?
Hash Data supports SHA256, SHA512, SHA1, MD5, and SHA3-256.
?How do I freeze hashed values?
Use the Freeze Results option to replace formulas with static values for better performance and secure sharing.
?Do I need to clean the data before hashing?
Yes, clean and format your input data properly to ensure consistent and accurate hashes.
?Is there a limit to how many times I can hash?
The free version supports up to 100 hash calls per day. Premium removes this limit.
?How can I request a new feature?
You can request new features by reaching out to support@8apps.co. We would love for our users to contribute to the product roadmap.
Privacy & Security
?Is my data sent to external servers?
No, all hashing is done entirely within Google Sheets using client-side processing.
?Can I use Hash Data securely for ad platforms?
Yes, it's designed for privacy-safe workflows compatible with Google Ads and Meta.
?Does Hash Data access or store my data?
No, your data remains private and is never accessed or stored by the add-on.
?Why does Hash Data need permissions?
Permissions are needed only to run the add-on within your spreadsheet environment.
Billing, Refunds & Payments
?How can I upgrade to a paid plan?
You can upgrade directly within the add-on's settings or through our website.
?What happens after I make a payment?
Once your payment is successful, you'll receive a license key via email. To activate your upgrade, open the add-on and go to the Plans page, then simply enter your license key. Your existing settings and tasks will remain intact, and there's no need to reinstall anything.
?Is there a refund policy?
Yes, we do offer a 7-day refund policy.
?What payment methods are accepted?
We accept major credit/debit cards and use Stripe as our payment processor.
?Can I transfer my subscription or Lifetime license to another Google account?
No, subscriptions are linked to the Google account for which the license key was redeemed and cannot be transferred. We may, however, evaluate your request on a case-by-case basis. You can request by emailing support@8apps.co.
?I'm a student. Can I get a discount?
We currently do not offer a specific student discount. If you need help or support, please email us at support@8apps.co.
?When can I cancel my subscription?
You can cancel your subscription at any time through the account settings. If you face problems, you can reach out to us at support@8apps.co with your details.
Support & Troubleshooting
?What should I do if the add-on is not loading?
Make sure that you are using the correct Google account, and log out of other Google accounts from your browser. If it still does not work, try refreshing your browser, clearing the cache, or reinstalling the add-on. Contact support if it persists.
?How can I contact support for billing-related questions?
You can reach out to us at support@8apps.co for any questions or concerns.
?I upgraded, but I don't see the premium features. What should I do?
Make sure that you use the license key to activate the premium features, and try refreshing the app or logging out and back in. Contact support if it still persists.
?Will I get new features automatically, or do I need to update?
New features are automatically added to the add-on. You will receive an email notification for major updates.
?I found a bug. What should I do?
If you encounter a bug, please report it to support@8apps.co with details and screenshots.
?Can I enable domain-wide installation for all users in my organisation?
Yes, if you are a Google Workspace admin, you can enable domain-wide installation from the admin console. For bulk licenses, please email us at support@8apps.co.
Mail My Sheets
Mail My Sheets FAQ page →General Questions
?What does Mail My Sheets by 8apps do?
Mail My Sheets automates the sending of Google Sheets content via email as PDF, Excel, or CSV - no manual copy-pasting or exporting needed.
?Who is Mail My Sheets for?
Mail My Sheets is built for professionals and teams who regularly share reports, dashboards, or data from Google Sheets on a recurring schedule.
?How is Mail My Sheets different from other automated email tools?
Mail My Sheets works directly inside Google Sheets, offers full control over formatting and timing, and requires no external setup or coding.
Installation & Setup
?How do I install Mail My Sheets by 8apps?
You can install Mail My Sheets directly from the Google Workspace Marketplace. Once installed, find it under Menu > Extensions in Google Sheets.
?Does Mail My Sheets work on personal Gmail accounts or only Google Workspace?
Yes, Mail My Sheets works on both personal Gmail and Google Workspace accounts.
?How do I launch Mail My Sheets in Google Sheets, and do I need to install it for every Sheet?
You can install Mail My Sheets for Sheets once directly from the Google Workspace Marketplace with just a few clicks. After that, you can use it on all your Sheets by going to Extensions > Mail My Sheets > Open App to get started.
Features & Functionality
?Can I send emails to multiple recipients, including CC and BCC?
Yes! You can add multiple emails in the To, CC, and BCC fields - just separate them with commas or press Enter after each one.
?Can I send only specific ranges from my sheet instead of the full sheet?
Yes. You can choose to export specific sheets or define exact ranges (like A1:F20) when setting up your task.
?What file formats can I send and can I send more than one format at once?
You can export and send your sheet(s) as PDF, Excel (.xlsx), or CSV. Each task supports one format per sheet.
?Will my tasks run if I close the spreadsheet or log out?
Yes! Once scheduled, your tasks run in the background using Google's trigger system - no need to keep the file open.
?Can I test my email before it goes out to everyone?
Definitely. Use the Send Test Email button to preview the full task - including formatting, attachments, and email content that will be sent to your own Gmail.
?How can I request a new feature?
You can request new features by reaching out to support@8apps.co. We would love for our users to contribute to the product roadmap.
Privacy & Security
?Is my data secure? Is Mail My Sheets by 8apps GDPR compliant?
Yes. We don't store or access your emails - all processing happens within your Google Account's secure environment, and Mail My Sheets acts as a data processor ensuring your data stays within Google Workspace.
?Does Mail My Sheets access or store my spreadsheet data?
No. We never store, share, or upload your data. The add-on runs entirely inside your Google Workspace environment.
?Why do you need permission to send emails on my behalf?
This is required so we can send emails from your account based on your configurations, but only as and when you explicitly set up and activate a task.
?Is my data encrypted or protected during use?
Yes. All communication uses Google's secure API protocols, and no data leaves your account unless you send it via email.
?Can I control which spreadsheets the add-on has access to?
Absolutely. Mail My Sheets only accesses the spreadsheet where it's installed and launched - it doesn't scan or access your entire Drive.
?What happens if I uninstall the add-on?
If you uninstall Mail My Sheets, all your scheduled tasks will stop running immediately, and no data will be sent. Your existing sheet content remains untouched.
Billing, Refunds & Payments
?How can I upgrade to a paid plan?
You can upgrade directly within the add-on's settings or through our website.
?Why do I need a paid plan for Mail My Sheets?
The paid plan unlocks unlimited tasks, email sends, advanced scheduling, and unbranded emails - ideal for professional or high-volume use.
?What happens after I make a payment?
Once your payment is successful, you'll receive a license key via email. To activate your upgrade, open the add-on and go to the Plans page, then simply enter your license key. Your existing settings and tasks will remain intact, and there's no need to reinstall anything.
?Is there a refund policy?
Yes, we do offer a 7-day refund policy.
?Can I switch between monthly and annual plans?
Yes, you can switch between monthly and annual plans at any time, or upgrade to the Lifetime plan. If you downgrade, you will retain access to your current data, but your addon will be limited and will revert to the free plan.
?What payment methods are accepted?
We accept major credit/debit cards and use Stripe as our payment processor.
?Can I transfer my subscription or Lifetime license to another Google account?
No, subscriptions are linked to the Google account for which the license key was redeemed and cannot be transferred. We may, however, evaluate your request on a case-by-case basis. You can request by emailing support@8apps.co.
?I'm a student. Can I get a discount?
We currently do not offer a specific student discount. If you need help or support, please email us at support@8apps.co.
?When can I cancel my subscription?
You can cancel your subscription at any time through the account settings. If you face problems, you can reach out to us at support@8apps.co with your details.
Support & Troubleshooting
?What should I do if the add-on is not loading?
Make sure that you are using the correct Google account, and log out of other Google accounts from your browser. If it still does not work, try refreshing your browser, clearing the cache, or reinstalling the add-on. Contact support if it persists.
?How can I contact support for billing-related questions?
You can reach out to us at support@8apps.co for any questions or concerns.
?I upgraded, but I don't see the premium features. What should I do?
Make sure that you use the license key to activate the premium features, and try refreshing the app or logging out and back in. Contact support if it still persists.
?Will I get new features automatically, or do I need to update?
New features are automatically added to the add-on. You will receive an email notification for major updates.
?I'm getting a 'Quota Exceeded' error. What does this mean?
This means you have reached Google's API limits for the day. We recommend that you try again after 24 hours.
?I found a bug. What should I do?
If you encounter a bug, please report it to support@8apps.co with details and screenshots.
?Can I enable domain-wide installation for all users in my organisation?
Yes, if you are a Google Workspace admin, you can enable domain-wide installation from the admin console. For bulk licenses, please email us at support@8apps.co.
Mail to Drive
Mail to Drive FAQ page →General Questions
?What does Mail to Drive by 8apps do?
Mail to Drive lets you automatically save Gmail emails and / or attachments to Google Drive in an organised way.
?Who is Mail to Drive for?
Mail to Drive is perfect for finance teams, HR professionals, legal departments, consultants, educators, and e-commerce businesses - or simply a power user anywhere.
?How is Mail to Drive different from other email-saving tools?
Unlike simple email backup tools, Mail to Drive lets you apply rules and filters, and archive / file emails easily. We also offer a lifetime plan with a one-time payment.
Installation & Setup
?How do I install Mail to Drive by 8apps?
You can install Mail to Drive directly from the Google Workspace Marketplace. Once installed, find it under Menu > Extensions in Google Sheets.
?Does Mail to Drive work on personal Gmail accounts or only Google Workspace?
Yes, Mail to Drive works on both personal Gmail and Google Workspace accounts.
?Can I set up multiple rules for different types of emails?
Yes! You can create multiple rules to save different types of emails. Free accounts are limited to 3 rules or tasks, and can process up to 50 emails per day - enough for most users.
Features & Functionality
?What happens if I exceed the email download limit in the free plan?
If you exceed the limit of 50 emails per day in the free plan, additional emails won't be saved until the next day. You may consider upgrading to the paid version, which will allow you to save up to 4000 emails per day.
?Can I pause or disable the automatic saving of emails temporarily?
Yes, you can disable specific tasks, run them as one time or recurring.
?What formats can I save my emails in?
You can save emails as a PDF. We will be adding EML, HTML, and plain text in the next update.
?Can I choose which emails get saved?
Yes! You can set up rules based on sender, subject, labels, keywords, size, and dates, or any parameter that you may use to find or filter your emails in Gmail.
?Can I customise the folder structure where emails are saved in Google Drive?
Yes, you can customise the folder structure by specifying folder names and paths.
?Does it save attachments as well?
Yes, attachments can be saved along with the email or separately in a designated Google Drive folder. You can also set your rules to save only the attachments without saving the email body.
?Can I rename emails or attachments before saving them?
Yes, you can customise file names using variables (e.g., date, sender name, subject).
?Can I save emails to a shared Google Drive folder?
Yes! We know that this is useful for teams who need shared access to important emails and documents.
?How can I request a new feature?
You can request new features by reaching out to support@8apps.co. We would love for our users to contribute to the product roadmap.
Privacy & Security
?Is my data secure? Is Mail to Drive by 8apps GDPR compliant?
Yes. We don't store or access your emails - all processing happens within your Google Account's secure environment, and Mail to Drive acts as a data processor ensuring your data stays within Google Workspace.
?Do you read or process my emails?
No, we strictly follow Google's API policies. The add-on only processes emails you choose to save.
?Does this require additional permissions?
Yes, it needs permission to access Gmail and Google Drive for saving selected emails and attachments.
?Does your company look at or share my data?
No, all your data remains within your Google account (Drive, Gmail) and never resides on our servers.
?Can I restrict access to the saved emails and attachments?
Yes, the saved emails and attachments are stored in your Google Drive, and you can control access via Drive settings.
?Will you ever access or view my saved emails?
No, we do not access or view your saved emails. Your data stays within your Google account.
?Is there a way to delete all saved emails in Drive automatically?
No, there is no automated way to delete saved emails. You must delete them manually from Drive.
Billing, Refunds & Payments
?How can I upgrade to a paid plan?
You can upgrade directly within the add-on's settings or through our website.
?Why do I need a paid plan for Mail to Drive?
The paid plan for Mail to Drive unlocks premium features - including a higher email download limit (up to 4000 emails vs 50 emails in Free Plan), unlimited tasks (vs. 3 tasks in Free Plan), and priority support. It's ideal for users who need more flexibility, automation, and faster support.
?What happens after I make a payment?
Once your payment is successful, you'll receive a license key via email. To activate your upgrade, open the add-on and go to the Plans page, then simply enter your license key. Your existing settings and tasks will remain intact, and there's no need to reinstall anything.
?Is there a refund policy?
Yes, we do offer a 7-day refund policy.
?Can I switch between monthly and annual plans?
Yes, you can switch between monthly and annual plans at any time, or upgrade to the Lifetime plan. If you downgrade, you will retain access to your current data, but your addon will be limited and will revert to the free plan.
?What payment methods are accepted?
We accept major credit/debit cards and use Stripe as our payment processor.
?What happens if I downgrade from a premium plan to the free plan?
If you downgrade, you will retain access to your saved emails, but your email download limit will revert to the free plan.
?Can I transfer my subscription or Lifetime license to another Google account?
No, subscriptions are linked to the Google account for which the license key was redeemed and cannot be transferred. We may, however, evaluate your request on a case-by-case basis. You can request by emailing support@8apps.co.
?I'm a student. Can I get a discount?
We currently do not offer a specific student discount. If you need help or support, please email us at support@8apps.co.
?When can I cancel my subscription?
You can cancel your subscription at any time through the account settings. If you face problems, you can reach out to us at support@8apps.co with your details.
Support & Troubleshooting
?What should I do if the add-on is not loading?
Make sure that you are using the correct Google account, and log out of other Google accounts from your browser. If it still does not work, try refreshing your browser, clearing the cache, or reinstalling the add-on. Contact support if it persists.
?My saved emails are missing. What should I do?
Ensure the add-on is correctly installed and your rules are set up properly. Contact support if needed.
?How can I contact support for billing-related questions?
You can reach out to us at support@8apps.co for any questions or concerns.
?I upgraded, but I don't see the premium features. What should I do?
Make sure that you use the license key to activate the premium features, and try refreshing the app or logging out and back in. Contact support if it still persists.
?Will I get new features automatically, or do I need to update?
New features are automatically added to the add-on. You will receive an email notification for major updates.
?What should I do if I accidentally delete the saved emails in Drive?
If you delete emails in Drive, you can recover them from the Drive Trash within 30 days.
?I'm getting a 'Quota Exceeded' error. What does this mean?
This means you have reached Google's API limits for the day. We recommend that you try again after 24 hours.
?I found a bug. What should I do?
If you encounter a bug, please report it to support@8apps.co with details and screenshots.
?Can I enable domain-wide installation for all users in my organisation?
Yes, if you are a Google Workspace admin, you can enable domain-wide installation from the admin console. For bulk licenses, please email us at support@8apps.co.