Question 1

What does Hash Data by 8apps do?

Accepted Answer

Hash Data enables you to do a cryptographic hash on sensitive data like emails, phone numbers, or names in Google Sheets using formulas - making it privacy-safe for uploads to Google Ads & Meta Ads or for sharing.

Question 2

Who is Hash Data for?

Accepted Answer

For marketers, compliance teams, agencies, and no-code pros who need to anonymise data for ad platforms or secure processing.

Question 3

How do I install Hash Data by 8apps?

Accepted Answer

You can install Hash Data directly from the Google Workspace Marketplace. Once installed, find it under Menu > Extensions in Google Sheets.

Question 4

Does Hash Data work on personal Gmail accounts or only Google Workspace?

Accepted Answer

Yes, Hash Data works on both personal Gmail and Google Workspace accounts.

Question 5

How do I launch Hash Data in Google Sheets, and do I need to install it for every Sheet?

Accepted Answer

Go to Extensions > Hash Data > Open App in any Google Sheet. You only need to install it once and then use it with simple formulas like =HASH(), =HASHEMAIL(), and =HASHPHONE().

Question 6

What can I hash using Hash Data?

Accepted Answer

You can hash emails, phone numbers, or any PII using simple formulas like =HASH(), =HASHEMAIL(), and =HASHPHONE().

Question 7

Which algorithms are supported?

Accepted Answer

Hash Data supports SHA256, SHA512, SHA1, MD5, and SHA3-256.

Question 8

How do I freeze hashed values?

Accepted Answer

Use the Freeze Results option to replace formulas with static values for better performance and secure sharing.

Question 9

Do I need to clean the data before hashing?

Accepted Answer

Yes, clean and format your input data properly to ensure consistent and accurate hashes.

Question 10

Is there a limit to how many times I can hash?

Accepted Answer

The free version supports up to 100 hash calls per day. Premium removes this limit.

Question 11

How can I request a new feature?

Accepted Answer

You can request new features by reaching out to support@8apps.co. We would love for our users to contribute to the product roadmap.

Question 12

Is my data sent to external servers?

Accepted Answer

No, all hashing is done entirely within Google Sheets using client-side processing.

Question 13

Can I use Hash Data securely for ad platforms?

Accepted Answer

Yes, it's designed for privacy-safe workflows compatible with Google Ads and Meta.

Question 14

Does Hash Data access or store my data?

Accepted Answer

No, your data remains private and is never accessed or stored by the add-on.

Question 15

Why does Hash Data need permissions?

Accepted Answer

Permissions are needed only to run the add-on within your spreadsheet environment.

Question 16

How can I upgrade to a paid plan?

Accepted Answer

You can upgrade directly within the add-on's settings or through our website.

Question 17

What happens after I make a payment?

Accepted Answer

Once your payment is successful, you'll receive a license key via email. To activate your upgrade, open the add-on and go to the Plans page, then simply enter your license key. Your existing settings and tasks will remain intact, and there's no need to reinstall anything.

Question 18

Is there a refund policy?

Accepted Answer

Yes, we do offer a 7-day refund policy.

Question 19

What payment methods are accepted?

Accepted Answer

We accept major credit/debit cards and use Stripe as our payment processor.

Question 20

Can I transfer my subscription or Lifetime license to another Google account?

Accepted Answer

No, subscriptions are linked to the Google account for which the license key was redeemed and cannot be transferred. We may, however, evaluate your request on a case-by-case basis. You can request by emailing support@8apps.co.

Question 21

I'm a student. Can I get a discount?

Accepted Answer

We currently do not offer a specific student discount. If you need help or support, please email us at support@8apps.co.

Question 22

When can I cancel my subscription?

Accepted Answer

You can cancel your subscription at any time through the account settings. If you face problems, you can reach out to us at support@8apps.co with your details.

Question 23

What should I do if the add-on is not loading?

Accepted Answer

Make sure that you are using the correct Google account, and log out of other Google accounts from your browser. If it still does not work, try refreshing your browser, clearing the cache, or reinstalling the add-on. Contact support if it persists.

Question 24

How can I contact support for billing-related questions?

Accepted Answer

You can reach out to us at support@8apps.co for any questions or concerns.

Question 25

I upgraded, but I don't see the premium features. What should I do?

Accepted Answer

Make sure that you use the license key to activate the premium features, and try refreshing the app or logging out and back in. Contact support if it still persists.

Question 26

Will I get new features automatically, or do I need to update?

Accepted Answer

New features are automatically added to the add-on. You will receive an email notification for major updates.

Question 27

I found a bug. What should I do?

Accepted Answer

If you encounter a bug, please report it to support@8apps.co with details and screenshots.

Question 28

Can I enable domain-wide installation for all users in my organisation?

Accepted Answer

Yes, if you are a Google Workspace admin, you can enable domain-wide installation from the admin console. For bulk licenses, please email us at support@8apps.co.

Hash Data – frequently asked questions