Question 1

What does Currency Converter by 8apps do?

Accepted Answer

Currency Converter by 8apps lets you instantly convert currencies right inside Gmail, Docs, Slides, Calendar, and Sheets. It supports 160+ currencies, and even allows you to use a formula in Google Sheets to fetch live or historical exchange rates.

Question 2

Who is Currency Converter for?

Accepted Answer

Currency Converter is perfect for finance teams, frequent travelers, e-commerce businesses, tax professionals, and anyone who needs to perform quick currency conversions without leaving their Google Workspace.

Question 3

How is Currency Converter different from other currency converting tools?

Accepted Answer

Unlike other tools, Currency Converter by 8apps works seamlessly within your Google Workspace apps, allowing you to convert currencies without leaving Gmail, Docs, Slides, Calendar or Sheets. No external apps or websites are needed.

Question 4

How do I install Currency Converter by 8apps?

Accepted Answer

You can install Currency Converter by 8apps from the Google Workspace Marketplace. Once installed, you will see a $ icon in the sidebar of Gmail, Docs, Slides, and Calendar, or under Menu > Extensions in Google Sheets.

Question 5

Does Currency Converter work on personal Gmail accounts or only Google Workspace?

Accepted Answer

Yes, Currency Converter works on both personal Gmail and Google Workspace accounts.

Question 6

Where and how can I use Currency Converter?

Accepted Answer

Once installed, you will see a "$" icon in the sidebar of Gmail, Docs, Slides, and Calendar. Click the icon to get started. In Google Sheets, it's available under Menu > Extensions for advanced use cases.

Question 7

What is the CURRENCYCONVERT formula and how do I use it in Sheets for bulk conversions?

Accepted Answer

The CURRENCYCONVERT formula lets you convert currencies directly within Google Sheets. Syntax: =CURRENCYCONVERT(fromCurrency, toCurrency, amount, date). You can omit the amount or date if needed. Supports historical exchange rates and works seamlessly with cell references.

Question 8

Can I convert any currency to any currency?

Accepted Answer

You can choose from 160+ currencies available in the add-on. If you have a specific currency that you need to be listed, please reach out to us at support@8apps.co, and we will try our best to add that in.

Question 9

How many times can I convert currencies in the free plan?

Accepted Answer

You can convert unlimited times. The free plan supports unlimited usage as long as you are looking for conversion rates for today.

Question 10

How can I find a historical conversion rate across currencies?

Accepted Answer

We support this feature in the paid version. You can select the from and to currency along with a specific date to get the historical conversion rate.

Question 11

How can I request a new feature?

Accepted Answer

You can request new features by reaching out to support@8apps.co. We would love for our users to contribute to the product roadmap.

Question 12

How can I upgrade to a paid plan?

Accepted Answer

You can upgrade directly within the add-on's settings or through our website.

Question 13

Why do I need a paid plan for Currency Converter?

Accepted Answer

The paid plan for Currency Converter unlocks premium features - including access to historical conversion rates, unlimited conversions, and priority support. It's also ideal for users who need more flexibility, automation, and advanced currency conversion options within Google Sheets as a formula.

Question 14

What happens after I make a payment?

Accepted Answer

Once your payment is successful, you'll receive a license key via email. To activate your upgrade, open the add-on and go to the Plans page, then simply enter your license key. Your existing settings and tasks will remain intact, and there's no need to reinstall anything.

Question 15

Is there a refund policy?

Accepted Answer

Yes, we do offer a 7-day refund policy.

Question 16

What payment methods are accepted?

Accepted Answer

We accept major credit/debit cards and use Stripe as our payment processor.

Question 17

Can I transfer my subscription or Lifetime license to another Google account?

Accepted Answer

No, subscriptions are linked to the Google account for which the license key was redeemed and cannot be transferred. We may, however, evaluate your request on a case-by-case basis. You can request by emailing support@8apps.co.

Question 18

I'm a student. Can I get a discount?

Accepted Answer

We currently do not offer a specific student discount. If you need help or support, please email us at support@8apps.co.

Question 19

When can I cancel my subscription?

Accepted Answer

You can cancel your subscription at any time through the account settings. If you face problems, you can reach out to us at support@8apps.co with your details.

Question 20

What should I do if the add-on is not loading?

Accepted Answer

Make sure that you are using the correct Google account, and log out of other Google accounts from your browser. If it still does not work, try refreshing your browser, clearing the cache, or reinstalling the add-on. Contact support if it persists.

Question 21

How can I contact support for billing-related questions?

Accepted Answer

You can reach out to us at support@8apps.co for any questions or concerns.

Question 22

I upgraded, but I don't see the premium features. What should I do?

Accepted Answer

Make sure that you use the license key to activate the premium features, and try refreshing the app or logging out and back in. Contact support if it still persists.

Question 23

Will I get new features automatically, or do I need to update?

Accepted Answer

New features are automatically added to the add-on. You will receive an email notification for major updates.

Question 24

I found a bug. What should I do?

Accepted Answer

If you encounter a bug, please report it to support@8apps.co with details and screenshots.

Question 25

Can I enable domain-wide installation for all users in my organisation?

Accepted Answer

Yes, if you are a Google Workspace admin, you can enable domain-wide installation from the admin console. For bulk licenses, please email us at support@8apps.co.

Currency Converter – frequently asked questions