Question 1

What does Mail to Drive by 8apps do?

Accepted Answer

Mail to Drive lets you automatically save Gmail emails and / or attachments to Google Drive in an organised way.

Question 2

Who is Mail to Drive for?

Accepted Answer

Mail to Drive is perfect for finance teams, HR professionals, legal departments, consultants, educators, and e-commerce businesses - or simply a power user anywhere.

Question 3

How is Mail to Drive different from other email-saving tools?

Accepted Answer

Unlike simple email backup tools, Mail to Drive lets you apply rules and filters, and archive / file emails easily. We also offer a lifetime plan with a one-time payment.

Question 4

How do I install Mail to Drive by 8apps?

Accepted Answer

You can install Mail to Drive directly from the Google Workspace Marketplace. Once installed, find it under Menu > Extensions in Google Sheets.

Question 5

Does Mail to Drive work on personal Gmail accounts or only Google Workspace?

Accepted Answer

Yes, Mail to Drive works on both personal Gmail and Google Workspace accounts.

Question 6

Can I set up multiple rules for different types of emails?

Accepted Answer

Yes! You can create multiple rules to save different types of emails. Free accounts are limited to 3 rules or tasks, and can process up to 50 emails per day - enough for most users.

Question 7

What happens if I exceed the email download limit in the free plan?

Accepted Answer

If you exceed the limit of 50 emails per day in the free plan, additional emails won't be saved until the next day. You may consider upgrading to the paid version, which will allow you to save up to 4000 emails per day.

Question 8

Can I pause or disable the automatic saving of emails temporarily?

Accepted Answer

Yes, you can disable specific tasks, run them as one time or recurring.

Question 9

What formats can I save my emails in?

Accepted Answer

You can save emails as a PDF. We will be adding EML, HTML, and plain text in the next update.

Question 10

Can I choose which emails get saved?

Accepted Answer

Yes! You can set up rules based on sender, subject, labels, keywords, size, and dates, or any parameter that you may use to find or filter your emails in Gmail.

Question 11

Can I customise the folder structure where emails are saved in Google Drive?

Accepted Answer

Yes, you can customise the folder structure by specifying folder names and paths.

Question 12

Does it save attachments as well?

Accepted Answer

Yes, attachments can be saved along with the email or separately in a designated Google Drive folder. You can also set your rules to save only the attachments without saving the email body.

Question 13

Can I rename emails or attachments before saving them?

Accepted Answer

Yes, you can customise file names using variables (e.g., date, sender name, subject).

Question 14

Can I save emails to a shared Google Drive folder?

Accepted Answer

Yes! We know that this is useful for teams who need shared access to important emails and documents.

Question 15

How can I request a new feature?

Accepted Answer

You can request new features by reaching out to support@8apps.co. We would love for our users to contribute to the product roadmap.

Question 16

Is my data secure? Is Mail to Drive by 8apps GDPR compliant?

Accepted Answer

Yes. We don't store or access your emails - all processing happens within your Google Account's secure environment, and Mail to Drive acts as a data processor ensuring your data stays within Google Workspace.

Question 17

Do you read or process my emails?

Accepted Answer

No, we strictly follow Google's API policies. The add-on only processes emails you choose to save.

Question 18

Does this require additional permissions?

Accepted Answer

Yes, it needs permission to access Gmail and Google Drive for saving selected emails and attachments.

Question 19

Does your company look at or share my data?

Accepted Answer

No, all your data remains within your Google account (Drive, Gmail) and never resides on our servers.

Question 20

Can I restrict access to the saved emails and attachments?

Accepted Answer

Yes, the saved emails and attachments are stored in your Google Drive, and you can control access via Drive settings.

Question 21

Will you ever access or view my saved emails?

Accepted Answer

No, we do not access or view your saved emails. Your data stays within your Google account.

Question 22

Is there a way to delete all saved emails in Drive automatically?

Accepted Answer

No, there is no automated way to delete saved emails. You must delete them manually from Drive.

Question 23

How can I upgrade to a paid plan?

Accepted Answer

You can upgrade directly within the add-on's settings or through our website.

Question 24

Why do I need a paid plan for Mail to Drive?

Accepted Answer

The paid plan for Mail to Drive unlocks premium features - including a higher email download limit (up to 4000 emails vs 50 emails in Free Plan), unlimited tasks (vs. 3 tasks in Free Plan), and priority support. It's ideal for users who need more flexibility, automation, and faster support.

Question 25

What happens after I make a payment?

Accepted Answer

Once your payment is successful, you'll receive a license key via email. To activate your upgrade, open the add-on and go to the Plans page, then simply enter your license key. Your existing settings and tasks will remain intact, and there's no need to reinstall anything.

Question 26

Is there a refund policy?

Accepted Answer

Yes, we do offer a 7-day refund policy.

Question 27

Can I switch between monthly and annual plans?

Accepted Answer

Yes, you can switch between monthly and annual plans at any time, or upgrade to the Lifetime plan. If you downgrade, you will retain access to your current data, but your addon will be limited and will revert to the free plan.

Question 28

What payment methods are accepted?

Accepted Answer

We accept major credit/debit cards and use Stripe as our payment processor.

Question 29

What happens if I downgrade from a premium plan to the free plan?

Accepted Answer

If you downgrade, you will retain access to your saved emails, but your email download limit will revert to the free plan.

Question 30

Can I transfer my subscription or Lifetime license to another Google account?

Accepted Answer

No, subscriptions are linked to the Google account for which the license key was redeemed and cannot be transferred. We may, however, evaluate your request on a case-by-case basis. You can request by emailing support@8apps.co.

Question 31

I'm a student. Can I get a discount?

Accepted Answer

We currently do not offer a specific student discount. If you need help or support, please email us at support@8apps.co.

Question 32

When can I cancel my subscription?

Accepted Answer

You can cancel your subscription at any time through the account settings. If you face problems, you can reach out to us at support@8apps.co with your details.

Question 33

What should I do if the add-on is not loading?

Accepted Answer

Make sure that you are using the correct Google account, and log out of other Google accounts from your browser. If it still does not work, try refreshing your browser, clearing the cache, or reinstalling the add-on. Contact support if it persists.

Question 34

My saved emails are missing. What should I do?

Accepted Answer

Ensure the add-on is correctly installed and your rules are set up properly. Contact support if needed.

Question 35

How can I contact support for billing-related questions?

Accepted Answer

You can reach out to us at support@8apps.co for any questions or concerns.

Question 36

I upgraded, but I don't see the premium features. What should I do?

Accepted Answer

Make sure that you use the license key to activate the premium features, and try refreshing the app or logging out and back in. Contact support if it still persists.

Question 37

Will I get new features automatically, or do I need to update?

Accepted Answer

New features are automatically added to the add-on. You will receive an email notification for major updates.

Question 38

What should I do if I accidentally delete the saved emails in Drive?

Accepted Answer

If you delete emails in Drive, you can recover them from the Drive Trash within 30 days.

Question 39

I'm getting a 'Quota Exceeded' error. What does this mean?

Accepted Answer

This means you have reached Google's API limits for the day. We recommend that you try again after 24 hours.

Question 40

I found a bug. What should I do?

Accepted Answer

If you encounter a bug, please report it to support@8apps.co with details and screenshots.

Question 41

Can I enable domain-wide installation for all users in my organisation?

Accepted Answer

Yes, if you are a Google Workspace admin, you can enable domain-wide installation from the admin console. For bulk licenses, please email us at support@8apps.co.

Mail to Drive – frequently asked questions