Question 1

What does Contact Extractor by 8apps do?

Accepted Answer

Contact Extractor extracts email addresses and the names attached to them from your Gmail - including To, From, CC, BCC, Reply-to, subject lines and message body - and saves them in a Google Sheet. It reads Gmail only, not Docs or other files.

Question 2

Who is Contact Extractor for?

Accepted Answer

We see Contact Extractor being used by sales teams, marketers, recruiters, and anyone who needs to build contact lists directly from their Gmail account.

Question 3

How do I install Contact Extractor by 8apps?

Accepted Answer

You can install Contact Extractor directly from the Google Workspace Marketplace. Once installed, find it under Menu > Extensions in Google Sheets.

Question 4

Does Contact Extractor work on personal Gmail accounts or only Google Workspace?

Accepted Answer

Yes, Contact Extractor works on both personal Gmail and Google Workspace accounts.

Question 5

How do I launch Contact Extractor in Google Sheets, and do I need to install it for every Sheet?

Accepted Answer

Open any Google Sheet, go to Extensions > Contact Extractor > Open App. You only need to install it once - it works across all your Sheets.

Question 6

What can I extract, and from which fields?

Accepted Answer

You can extract email addresses along with the sender or recipient name, from To, From, CC, BCC, Reply-to, Subject Line and Message Body. Contact Extractor does not extract phone numbers.

Question 7

Can I schedule contact extraction?

Accepted Answer

Yes, use 'Run Hourly' to extract contacts automatically every hour.

Question 8

Can I filter by Gmail labels?

Accepted Answer

Yes, you can filter by default or custom Gmail labels during task setup.

Question 9

Can I exclude specific domains?

Accepted Answer

Yes, use the 'Exclude Domains' option to filter out unwanted domains.

Question 10

Where are results saved?

Accepted Answer

Results are saved in your current Google Sheet - one tab for emails, one for details.

Question 11

How can I request a new feature?

Accepted Answer

You can request new features by reaching out to support@8apps.co. We would love for our users to contribute to the product roadmap.

Question 12

Does the add-on read all my emails?

Accepted Answer

No. It only processes the messages that match the filters you configure, and only the fields you select - To, From, CC, BCC, Reply-to, subject or body. It pulls the email addresses and names it finds there and nothing else. Everything runs inside your Google account.

Question 13

Is my data shared with third parties?

Accepted Answer

Never. All data stays within your Google account - no external access.

Question 14

Is Contact Extractor CASA 2 certified?

Accepted Answer

Yes, it complies with Google's security and privacy standards, including CASA 2.

Question 15

What permissions does the tool request?

Accepted Answer

Only Gmail read access and permission to write to the Sheet you choose. Contact Extractor is CASA 2 certified.

Question 16

How can I upgrade to a paid plan?

Accepted Answer

You can upgrade directly within the add-on's settings or through our website.

Question 17

What happens after I make a payment?

Accepted Answer

Once your payment is successful, you'll receive a license key via email. To activate your upgrade, open the add-on and go to the Plans page, then simply enter your license key. Your existing settings and tasks will remain intact, and there's no need to reinstall anything.

Question 18

Is there a refund policy?

Accepted Answer

Yes, we do offer a 7-day refund policy.

Question 19

What payment methods are accepted?

Accepted Answer

We accept major credit/debit cards and use Stripe as our payment processor.

Question 20

Can I transfer my subscription or Lifetime license to another Google account?

Accepted Answer

No, subscriptions are linked to the Google account for which the license key was redeemed and cannot be transferred. We may, however, evaluate your request on a case-by-case basis. You can request by emailing support@8apps.co.

Question 21

I'm a student. Can I get a discount?

Accepted Answer

We currently do not offer a specific student discount. If you need help or support, please email us at support@8apps.co.

Question 22

When can I cancel my subscription?

Accepted Answer

You can cancel your subscription at any time through the account settings. If you face problems, you can reach out to us at support@8apps.co with your details.

Question 23

What should I do if the add-on is not loading?

Accepted Answer

Make sure that you are using the correct Google account, and log out of other Google accounts from your browser. If it still does not work, try refreshing your browser, clearing the cache, or reinstalling the add-on. Contact support if it persists.

Question 24

How can I contact support for billing-related questions?

Accepted Answer

You can reach out to us at support@8apps.co for any questions or concerns.

Question 25

I upgraded, but I don't see the premium features. What should I do?

Accepted Answer

Make sure that you use the license key to activate the premium features, and try refreshing the app or logging out and back in. Contact support if it still persists.

Question 26

Will I get new features automatically, or do I need to update?

Accepted Answer

New features are automatically added to the add-on. You will receive an email notification for major updates.

Question 27

I found a bug. What should I do?

Accepted Answer

If you encounter a bug, please report it to support@8apps.co with details and screenshots.

Question 28

Can I enable domain-wide installation for all users in my organisation?

Accepted Answer

Yes, if you are a Google Workspace admin, you can enable domain-wide installation from the admin console. For bulk licenses, please email us at support@8apps.co.

Contact Extractor – frequently asked questions