Question 1

What does Mail My Sheets by 8apps do?

Accepted Answer

Mail My Sheets automates the sending of Google Sheets content via email as PDF, Excel, or CSV - no manual copy-pasting or exporting needed.

Question 2

Who is Mail My Sheets for?

Accepted Answer

Mail My Sheets is built for professionals and teams who regularly share reports, dashboards, or data from Google Sheets on a recurring schedule.

Question 3

How is Mail My Sheets different from other automated email tools?

Accepted Answer

Mail My Sheets works directly inside Google Sheets, offers full control over formatting and timing, and requires no external setup or coding.

Question 4

How do I install Mail My Sheets by 8apps?

Accepted Answer

You can install Mail My Sheets directly from the Google Workspace Marketplace. Once installed, find it under Menu > Extensions in Google Sheets.

Question 5

Does Mail My Sheets work on personal Gmail accounts or only Google Workspace?

Accepted Answer

Yes, Mail My Sheets works on both personal Gmail and Google Workspace accounts.

Question 6

How do I launch Mail My Sheets in Google Sheets, and do I need to install it for every Sheet?

Accepted Answer

You can install Mail My Sheets for Sheets once directly from the Google Workspace Marketplace with just a few clicks. After that, you can use it on all your Sheets by going to Extensions > Mail My Sheets > Open App to get started.

Question 7

Can I send emails to multiple recipients, including CC and BCC?

Accepted Answer

Yes! You can add multiple emails in the To, CC, and BCC fields - just separate them with commas or press Enter after each one.

Question 8

Can I send only specific ranges from my sheet instead of the full sheet?

Accepted Answer

Yes. You can choose to export specific sheets or define exact ranges (like A1:F20) when setting up your task.

Question 9

What file formats can I send and can I send more than one format at once?

Accepted Answer

You can export and send your sheet(s) as PDF, Excel (.xlsx), or CSV. Each task supports one format per sheet.

Question 10

Will my tasks run if I close the spreadsheet or log out?

Accepted Answer

Yes! Once scheduled, your tasks run in the background using Google's trigger system - no need to keep the file open.

Question 11

Can I test my email before it goes out to everyone?

Accepted Answer

Definitely. Use the Send Test Email button to preview the full task - including formatting, attachments, and email content that will be sent to your own Gmail.

Question 12

How can I request a new feature?

Accepted Answer

You can request new features by reaching out to support@8apps.co. We would love for our users to contribute to the product roadmap.

Question 13

Is my data secure? Is Mail My Sheets by 8apps GDPR compliant?

Accepted Answer

Yes. We don't store or access your emails - all processing happens within your Google Account's secure environment, and Mail My Sheets acts as a data processor ensuring your data stays within Google Workspace.

Question 14

Does Mail My Sheets access or store my spreadsheet data?

Accepted Answer

No. We never store, share, or upload your data. The add-on runs entirely inside your Google Workspace environment.

Question 15

Why do you need permission to send emails on my behalf?

Accepted Answer

This is required so we can send emails from your account based on your configurations, but only as and when you explicitly set up and activate a task.

Question 16

Is my data encrypted or protected during use?

Accepted Answer

Yes. All communication uses Google's secure API protocols, and no data leaves your account unless you send it via email.

Question 17

Can I control which spreadsheets the add-on has access to?

Accepted Answer

Absolutely. Mail My Sheets only accesses the spreadsheet where it's installed and launched - it doesn't scan or access your entire Drive.

Question 18

What happens if I uninstall the add-on?

Accepted Answer

If you uninstall Mail My Sheets, all your scheduled tasks will stop running immediately, and no data will be sent. Your existing sheet content remains untouched.

Question 19

How can I upgrade to a paid plan?

Accepted Answer

You can upgrade directly within the add-on's settings or through our website.

Question 20

Why do I need a paid plan for Mail My Sheets?

Accepted Answer

The paid plan unlocks unlimited tasks, email sends, advanced scheduling, and unbranded emails - ideal for professional or high-volume use.

Question 21

What happens after I make a payment?

Accepted Answer

Once your payment is successful, you'll receive a license key via email. To activate your upgrade, open the add-on and go to the Plans page, then simply enter your license key. Your existing settings and tasks will remain intact, and there's no need to reinstall anything.

Question 22

Is there a refund policy?

Accepted Answer

Yes, we do offer a 7-day refund policy.

Question 23

Can I switch between monthly and annual plans?

Accepted Answer

Yes, you can switch between monthly and annual plans at any time, or upgrade to the Lifetime plan. If you downgrade, you will retain access to your current data, but your addon will be limited and will revert to the free plan.

Question 24

What payment methods are accepted?

Accepted Answer

We accept major credit/debit cards and use Stripe as our payment processor.

Question 25

Can I transfer my subscription or Lifetime license to another Google account?

Accepted Answer

No, subscriptions are linked to the Google account for which the license key was redeemed and cannot be transferred. We may, however, evaluate your request on a case-by-case basis. You can request by emailing support@8apps.co.

Question 26

I'm a student. Can I get a discount?

Accepted Answer

We currently do not offer a specific student discount. If you need help or support, please email us at support@8apps.co.

Question 27

When can I cancel my subscription?

Accepted Answer

You can cancel your subscription at any time through the account settings. If you face problems, you can reach out to us at support@8apps.co with your details.

Question 28

What should I do if the add-on is not loading?

Accepted Answer

Make sure that you are using the correct Google account, and log out of other Google accounts from your browser. If it still does not work, try refreshing your browser, clearing the cache, or reinstalling the add-on. Contact support if it persists.

Question 29

How can I contact support for billing-related questions?

Accepted Answer

You can reach out to us at support@8apps.co for any questions or concerns.

Question 30

I upgraded, but I don't see the premium features. What should I do?

Accepted Answer

Make sure that you use the license key to activate the premium features, and try refreshing the app or logging out and back in. Contact support if it still persists.

Question 31

Will I get new features automatically, or do I need to update?

Accepted Answer

New features are automatically added to the add-on. You will receive an email notification for major updates.

Question 32

I'm getting a 'Quota Exceeded' error. What does this mean?

Accepted Answer

This means you have reached Google's API limits for the day. We recommend that you try again after 24 hours.

Question 33

I found a bug. What should I do?

Accepted Answer

If you encounter a bug, please report it to support@8apps.co with details and screenshots.

Question 34

Can I enable domain-wide installation for all users in my organisation?

Accepted Answer

Yes, if you are a Google Workspace admin, you can enable domain-wide installation from the admin console. For bulk licenses, please email us at support@8apps.co.

Mail My Sheets – frequently asked questions